Our participation in training sessions has given us a real understanding of the tool.
Despite a first impression that might seem intimidating, Skill FMEA Pro is a fairly simple software package to use once the training is over.
Skill Software provided us with regular support during the first year as we integrated the tool.
The availability of the Skill Software teams, both the trainer and the support team, is remarkable! The software's ergonomics are excellent, and the solution is reliable.
The contact and proximity with the trainer, as well as the ergonomics of the software, are the qualities I appreciate most about Skill Software.
Our interactions with Skill Software are precise and efficient, and the customer support is responsive, which has made it easier for us to adapt to the software.
The collaboration involved initial training followed by ongoing support. This ensures constant support.
Every time I contact them, the response is instantaneous. By the next day at the latest, they are at my side, trying to understand and solve the problem.
When I call, I get an answer within 5 seconds. Simple problems are solved during the call itself.
We have a warm, friendly relationship and the application is well constructed and structured, with an efficient FMEA process.
Their accessibility and constant availability, regardless of time zone, guarantee unrestricted interaction.
Our collaboration is marked by continuous interaction. Their initial training and availability for technical clarification reinforce our operational efficiency.
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